Low or No Water Flowing Through Ionizer

If you are using a faucet diverter, turn water on at the tap and make sure it flows through the tap.  If no water is flowing through, turn the lever or knob on the diverter as far as possible to the left and then to the right.

If you are unable to get water to flow through at all, contact the dealer who sold you the water ionizer - there is likely a problem with your diverter.

If you are using a T-adapter connection, make sure that the T-adapter lever is set to the "open" position - on occassion your T-adapter lever may get "bumped" which can close the water flow either fully or partially.

Remove the dispenser hose from the unit and blow through it.  If there is no obstruction you should be able to blow through the dispenser hose freely like you would blow through a straw.

If there is no discernable blockage in the dispenser hose, proceed to Step 3.

If you find there is blockage, follow the instructions below.

If you have any difficulties blowing through the diverter there may be scale build-up blocking the dispenser hose. 

Soak the hose in white vinegar for 30 minutes to an hour.  Using a turkey baster or something similar, attempt to force vinegar through the hose before you start the soak and again after the dispenser hose has soaked to remove any scale particles trapped inside.

Flush the dispenser hose with running water before re-attaching to the ionizer to ensure that water is flowing through properly and to remove any lingering vinegar residue.

After reattaching the dispenser hose, try the unit again.

If you are still experiencing low or no flow rate, proceed to the next step.

Remove the ACF or 1st filter from inside the unit.

Place a glass or cup under the opening where you just removed the filter and turn the unit on.

If water is flowing freely through the opening and into the glass there may be an issue with the filter.  Contact the dealer who sold you the water ionizer or Tyent USA.

If NO water is flowing into the glass, verify that the water *is* being supplied to the unit and try again.

If you are still unable to get water to flow through the filter opening OR if water is only flowing through at a very small amount, proceed to step 4.

SHUT OFF WATER SUPPLY TO THE UNIT

If you are connecting using a faucet diverter, turn the water off at the tap. 

If you are connecting using a T-adapter, flip the lever on the adapter to the "off/closed" position.

Remove the hose from the port on the back of the unit labeled "inflow" or "in."

You will need to press down/in on the compression ring at the port while pulling the hose out.

If you are having difficulty removing the hose, don't force it, ask for assistance and have someone pull the hose out while you are pressing down/in on the compression ring.

Once you have removed the hose from the in/inflow port, put the line into the sink.

Using a faucet diverter - turn the water on at the tap and then divert water to the line to verify that water is flowing from the adapter to the sink.

Using a T-adapter - with the hose from the in/inflow port in the sink, flip the diverter lever on the T-adapter to verify that water is flowing from the adapter into the sink.